11-26-2007, 06:15 AM
Nostalgia, I'm assuming you were referring to earlier today when I was trying to help someone with an issue they had about not being able to see certain monsters with their client.
Two players were with two GMs trying to resolve an issue, a couple "scouts" came by a couple times and had to have known the staff were present. Then a group of six people run in and start ganking the two people talking to the staff to resolve their technical issue.
The staff told you to stop and nobody listened. Once they were dead people began looting and again the staff said to please stop. We then asked for the loot to please be replaced and I appreciate that some listened. I ressed the dead players that I was trying to help resolve their issue and someone res killed him. I asked everyone to leave because they were being disruptive and I wanted to help the player resolve his issue.
You may see this as interference from staff, but I see this as interference from a player while staff is trying to help someone with a technical problem. I apologize if I was not entirely professional the entire time, sometimes you cannot get your point across if you stay professional. I don't see us as interacting with PVP though, as I see it there was no PVP until you created it. Again I didn't interrupt you, you interrupted me.
As for showing up, I always prefer to show up because it is more personal of an answer. Staff seems like people and the players should know their staff. It creates closeness and understanding and it gives the player the opportunity to discuss an issue rather than just receiving a one sided answer. If you ask the players I'm sure most of them will prefer that I show up when they page, rather than just receiving a reply.
If the playerbase at your previous shard was so much larger, to me it explains why nobody showed up to answer pages personally, they were too busy to be that personal. In my opinion, I'm glad our shard isn't so large that the staff have the time to get to know their players a little and be more interactive in their aid. It also allows our shard to be more of a community.
Ultimately though, I am sorry if the way I handled the situation was different than how you've seen staff interaction with players before. In all my time in UO this is the way it was handled and I'm sorry for the misunderstanding that may have caused today. I do appreciate you not naming the staff involved though and letting me reply.
Two players were with two GMs trying to resolve an issue, a couple "scouts" came by a couple times and had to have known the staff were present. Then a group of six people run in and start ganking the two people talking to the staff to resolve their technical issue.
The staff told you to stop and nobody listened. Once they were dead people began looting and again the staff said to please stop. We then asked for the loot to please be replaced and I appreciate that some listened. I ressed the dead players that I was trying to help resolve their issue and someone res killed him. I asked everyone to leave because they were being disruptive and I wanted to help the player resolve his issue.
You may see this as interference from staff, but I see this as interference from a player while staff is trying to help someone with a technical problem. I apologize if I was not entirely professional the entire time, sometimes you cannot get your point across if you stay professional. I don't see us as interacting with PVP though, as I see it there was no PVP until you created it. Again I didn't interrupt you, you interrupted me.
As for showing up, I always prefer to show up because it is more personal of an answer. Staff seems like people and the players should know their staff. It creates closeness and understanding and it gives the player the opportunity to discuss an issue rather than just receiving a one sided answer. If you ask the players I'm sure most of them will prefer that I show up when they page, rather than just receiving a reply.
If the playerbase at your previous shard was so much larger, to me it explains why nobody showed up to answer pages personally, they were too busy to be that personal. In my opinion, I'm glad our shard isn't so large that the staff have the time to get to know their players a little and be more interactive in their aid. It also allows our shard to be more of a community.
Ultimately though, I am sorry if the way I handled the situation was different than how you've seen staff interaction with players before. In all my time in UO this is the way it was handled and I'm sorry for the misunderstanding that may have caused today. I do appreciate you not naming the staff involved though and letting me reply.