[imported_Carl]

here's the deal. up till last night i haven't had time to restablish my account, so i log in with no problem using my old account name and old charater name. i wander around the pits for a few minutes and remember i'm supposed create a new account and new character name before i use the import character command, so i log out. tonight i try to log in with a new account name and new character name and i can't get past the verifing account page.
thank you for all help you can give