11-08-2007, 06:28 PM
I do my best to answer pages as quickly as possible. Half the time I am answering pages I forget to click the button saying I'm handling it and someone else will show up to answer the same page as well. This to me says we have enough staff on at most times.
Personally I think there are enough European staff at the moment. Another American staff member couldn't hurt but I don't know if it is necessary.
The reason you see the same people answering pages Silverwolf is because staff have other responsibilities than answering pages. You may never see Taran or Maka but they do the most work I assure you.
Other people have other responsibilities like reading RP stories and doing decorations and such things.
The only time I delay in answering a page is if someone says "GM please come!!!!!!"
In those cases I answer pages from people who took the time to express why they need a staff member because I don't know how long the undescriptive pages will take me to answer.
In addition half the pages from people are questions that have answers easily accessible on the forum or that can be answered by any player in britannia. People need to be more selective about what they page about so that we can answer people's pages that actually require GM assistance rather than pages like "How do I get out of covetous?" or "What's the recipe for a keg?"
Before you page please ask yourself whether a player on the forum could help you. If not then by all means page, but you guys need to seriously try a little harder to help yourself sometimes before asking for us.
On a final note, when you page and it says there are "X" amount of pages in the queue. This really isn't very informative information. Pages don't always get answered in order because people will page for a specific staff member. In that case we leave those pages for that staff member to answer. People paging for Taran or Maka or Azrael generally will have to wait a much longer time because they are busy with other stuff. In addition if someone logs out after paging we don't delete the page so it remains in the queue until they log back in. We leave those pages and answer the others so if you page and you are 5th in the queue, you may be the only person whose page I can really answer and I'll be at your side very soon. In short the queue length doesn't ever indicate that we are super busy and stretched thin.
Personally I think there are enough European staff at the moment. Another American staff member couldn't hurt but I don't know if it is necessary.
The reason you see the same people answering pages Silverwolf is because staff have other responsibilities than answering pages. You may never see Taran or Maka but they do the most work I assure you.
Other people have other responsibilities like reading RP stories and doing decorations and such things.
The only time I delay in answering a page is if someone says "GM please come!!!!!!"
In those cases I answer pages from people who took the time to express why they need a staff member because I don't know how long the undescriptive pages will take me to answer.
In addition half the pages from people are questions that have answers easily accessible on the forum or that can be answered by any player in britannia. People need to be more selective about what they page about so that we can answer people's pages that actually require GM assistance rather than pages like "How do I get out of covetous?" or "What's the recipe for a keg?"
Before you page please ask yourself whether a player on the forum could help you. If not then by all means page, but you guys need to seriously try a little harder to help yourself sometimes before asking for us.
On a final note, when you page and it says there are "X" amount of pages in the queue. This really isn't very informative information. Pages don't always get answered in order because people will page for a specific staff member. In that case we leave those pages for that staff member to answer. People paging for Taran or Maka or Azrael generally will have to wait a much longer time because they are busy with other stuff. In addition if someone logs out after paging we don't delete the page so it remains in the queue until they log back in. We leave those pages and answer the others so if you page and you are 5th in the queue, you may be the only person whose page I can really answer and I'll be at your side very soon. In short the queue length doesn't ever indicate that we are super busy and stretched thin.